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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brandon Bolton

June 22, 2023

5  out of  5 rating by Brandon Bolton
"Wonderful people, and excellent service for years now."

Patricia Valantine

February 9, 2023

5  out of  5 rating by Patricia Valantine
"I have been with Jan Cefalu, State Farm insurance for many years. I would give her 10 stars if I could. She is warm and friendly and a pleasure to do business with. The girls in the office are awesome, so very helpful at all times. Thank you again for your service."

Tom Ritchie

January 31, 2023

5  out of  5 rating by Tom Ritchie
"The staff helped me tremendously after a recent accident. I recommend the agency highly."

Jenna Amodio

January 28, 2023

5  out of  5 rating by Jenna Amodio
"The team provides friendly and excellent customer service."

Robert Wallace

January 27, 2023

5  out of  5 rating by Robert Wallace
"I always enjoy paying my car insurance bill every month by phone ,the ladies in the office are always upbeat and easy to talk to ,I enjoy talking to them ."

Annalo Anderson

January 19, 2023

5  out of  5 rating by Annalo Anderson
"Jan and every single member of her staff are amazingly kind. I’ve been with Jan since I started driving about 23 years ago and she offers unbeatable rates in a pressure free environment. Whenever I’ve had to file a claim, whether it be home or auto, I haven’t seen a rate hike and Jerilynn or Kathy always check in on me to see how things are going with my progress. And as an added bonus Flo calls to sing happy birthday every year :)"

Jill Basehore

January 16, 2023

5  out of  5 rating by Jill Basehore
"I have only been with Jan and her staff for 1year but they are wonderful and give the best customer service to me."

Charles Howell

December 29, 2022

5  out of  5 rating by Charles Howell
"Very helpful and kind staff."

Julia Applegate

November 4, 2022

5  out of  5 rating by Julia Applegate
"Jan and her team have provided my family with excellent care for many years. I am very grateful to have an agent that I can actually trust! 10/10 would recommend"

Marian Bionci

October 6, 2022

5  out of  5 rating by Marian Bionci
"I have been with Jan Cefalu for over 34 years and have enjoyed working with all of them. Everyone is helpful and kind, would highly recommend!"

Robert Greathouse

September 19, 2022

5  out of  5 rating by Robert Greathouse
"Excellent Insurance Agency Skilled, Caring Agents, Excellent Rates Best Place to Go, I've been with then 3 years now!"

Linda Armeni

August 12, 2022

5  out of  5 rating by Linda Armeni
"I can’t begin to say enough about the great service from Jan Cefalu at State Farm, Nicole and the rest of her staff there! After a recent auto accident, Jan and her staff walked us through every step of filing a claim, explained how everything would work and were there for any questions we had. Not only were they efficient in handling and processing our claim, they were personally concerned in our well being after the accident! You don’t find that kind of personal service in today’s world. I would highly recommend their services to anyone."

Gina Ford

June 17, 2022

5  out of  5 rating by Gina Ford
"Great company"

Michela Thomas

June 14, 2022

5  out of  5 rating by Michela Thomas
"Extremely kind, quick, and concise. Helped my husband and I pick out new homeowners and car insurance policy that was within our price range. Good customer service so far."

Gene B

June 13, 2022

5  out of  5 rating by Gene B
"Amazing staff. They are always helpful and go the extra mile to help you. I hav been with them for over 20 years for a reason."

Patty Hregdovic

May 14, 2022

5  out of  5 rating by Patty Hregdovic
"I reccomend this office for all your insurance needs. They are very knowledgeable and personable. TY Jerilynn for making "State Farm is there""

William Hewitt

April 26, 2022

4  out of  5 rating by William Hewitt
"One of the best agencies that I've ever used, everyone is super helpful and very polite."

John Rovnak

April 25, 2022

5  out of  5 rating by John Rovnak
"Polite and courteous staff, prompt follow-ups and quick work on following through with my claim. Overall excellent customer service from beginning to end."

Carol Deiley

April 8, 2022

5  out of  5 rating by Carol Deiley
"Jan Cefalu’s State Farm is an awesome insurance company. Her staff has the most helpful and pleasant individuals. Jerilynn is amazing! I have had accidents in the past and they are always there to help and the amazing thing is my insurance is still very affordable! I cannot say enough about Jan Cefalu and her staff! Absolutely amazing!"

tony farelli

April 7, 2022

5  out of  5 rating by tony farelli
"What can I say. Jan Cefalu State Farm Insurance agency is hands down one of the best insurance companies in the northwest Ohio area. There staff is top notch if you have any kind of questions, they will answer them. I have been using them for around 20 years and I must give Jerilynn a special thanks. She goes out of her way to help you and makes difficult situations run smoothly."

eagle rental

April 1, 2022

5  out of  5 rating by eagle rental
"Jan and her team always do a great job. Professional and courteous in their interactions, they are responsive and remain on top of any issues until they are resolved to the customer's satisfaction. If you are looking for and insurance agent that goes above and beyond, give Jan and her associates a call. You will not be disappointed."

Ernest Reiner

February 24, 2022

5  out of  5 rating by Ernest Reiner
"Ernest Reiner. I have been with state farm for a very long time and Jan, Nicole, and Jerrylynn are the best agents I have ever had the pleasure to to work with."

James Johnson

February 7, 2022

5  out of  5 rating by James Johnson
"I’ve been with this insurance company for about 12 years and they are by far the best insurance company out there. Unbeatable rates and excellent customer service. I would recommend Jan Cefalu Statefarm insurance to anyone looking for the best rates and kind and caring staff that is always there to answer any and all questions you might have."

Brandon Dawson

December 16, 2021

5  out of  5 rating by Brandon Dawson
"Jan and her staff were beyond helpful with my recent accident and following up to make sure everything was going the way it should. They are awesome to deal with and always answer and questions and helping whatever way they can."

Cassandra Best

December 7, 2021

5  out of  5 rating by Cassandra Best
"We have been with Jan for years! She and her staff have always been very professional and so helpful. They have treated us like family."